FAQ's

Does my payment help any kind of association related to the Otomi community?

As of this moment, there is not a percentage of your payment that goes into an association, however, we definetely encourage people to donate or help the Otomi community in any way possible since the majority of them lack of resources. An association related to this problem is called "La Casa Otomí" ("The Otomí Home"), which makes sure to take care of this community in different ways. You find more information regarding volunteering or donating by clicking on this link: https://www.lacasaotomi.com.mx/cómo-ayudar-how-to-support/
How can I properly wrap my baby with the MADI products?

Here is a video that shows you one way of propely positioning your baby when wearing the baby sling, as well as when making use of the ring sling:
Can I get my money back in case my product is damaged?

MADI does not give money back when it comes to returning products due to damages, instead, we will give the product back but now perfectly assembled. Consumers have to consider that this policy only applies during a 48 hour period, starting from the moment they have the product in their hands.